Help

Support

Something not working, or a question about your account? Start here — and if the answer is not below, email us and a person will reply.

Getting started

How do I add my clothes?

Tap the + button and photograph a piece against any plain surface — a bed, a floor, a wall. rack removes the background for you. Good, even light gives a noticeably cleaner cut-out than a dim room.

Can I try it before adding my whole wardrobe?

Yes. rack ships with a sample wardrobe so you can use every feature before photographing anything of your own.

Account

I forgot my password

Tap Forgot password on the sign-in screen and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder, then email us.

How do I delete my account?

In the app: Settings → Account → Delete account & data. This permanently erases your account, wardrobe, outfits, photos and history from your device and our servers. It is immediate and cannot be undone. No email or approval needed.

Will my wardrobe move to a new phone?

Yes. Sign in with the same account on the new device and your wardrobe syncs down.

Subscriptions

I paid but the features are still locked

Go to Settings → Restore purchases. Make sure you are signed into the same Apple Account you bought with. If it still does not unlock, email us and we will sort it out.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your iPhone: Settings → your name → Subscriptions → rack → Cancel. You keep access until the period you paid for ends.

Can I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but if something went wrong on our side, tell us and we will help you make the case.

Common problems

The widget is blank

The widget fills in once you have logged or generated an outfit. If it stays empty, remove the widget, open rack, then add the widget again.

Background removal missed part of my garment

It works best on a plain, contrasting surface with even light. Dark clothes on a dark bed are the hardest case. Re-shoot on a lighter background and it usually comes out clean.

Outfit suggestions feel wrong

rack learns from what you actually log as worn. The first week is its weakest. Logging your outfits for a few days sharpens it considerably.

The app will not sync

Check your internet connection first, then confirm you are signed in under Settings. If it still will not sync, email us with the approximate time it happened so we can find it in our logs.

Privacy and your data

What we store and who processes it is set out in full in our Privacy Policy. The short version: we show no ads, run no tracking, and never sell your data.

Still stuck?

Email khizaralam20@gmail.com. Tell us what you expected, what happened instead, and your iOS version — you will get a real reply.